Terms & Conditions

Terms and Conditions

Last updated: May 2025

Welcome to EveryDayMeds. These terms and conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

1. Company Information

EveryDayMeds is a trading name of OVIO LTD, registered in England and Wales under company number 16090993. Our registered office is 109 Coleman Road, Leicester, LE5 4LE, UK.

2. Use of Our Services

  • You must be 18 years or older to use our services.
  • All information you provide must be accurate and complete.
  • You agree to use our services only for lawful purposes.

3. Medical and Prescribing Services

All prescriptions are issued by qualified UK healthcare professionals. Clinical decisions are made based on the information you provide through our consultation process. You must not withhold or falsify any medical information.

4. Delivery and Fulfilment

Medicines are dispensed from a GPhC-registered pharmacy. Delivery times are estimates and not guaranteed. You must ensure someone is available to receive your order at the delivery address provided.

5. Payment

  • All prices are listed in GBP and include VAT where applicable.
  • We accept payment via secure debit/credit card or approved payment platforms.
  • Orders will not be processed until full payment is received.

6. Cancellations and Refunds

Orders for prescription medicines cannot be cancelled or returned once dispensed, unless defective or incorrect. For non-medicinal products, you have the right to cancel within 14 days under consumer law.

7. Your Account

  • You are responsible for maintaining the confidentiality of your account and password.
  • You must notify us immediately if you believe your account has been compromised.

8. Intellectual Property

All content on this site including text, graphics, logos, and software is the property of OVIO LTD or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or exploit any part of this site without permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our services, unless caused by our negligence. We do not guarantee that our website will be error-free or uninterrupted.

10. Data Protection

Your personal data will be handled in accordance with our Privacy Policy and UK GDPR requirements.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised “last updated” date. Continued use of our site after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions about these Terms, please contact us:

Email: info@everydaymeds.co.uk