Privacy Policy

Last updated: May 2025

This Privacy Policy describes how EveryDayMeds, a trading name of OVIO LTD, collects, uses, discloses, and protects your personal information when you use our website and services.

1. Who We Are

EveryDayMeds is a UK-based online pharmacy and private prescribing service operated by OVIO LTD, registered in England and Wales (Company Number: 16090993). Our registered address is 109 Coleman Road, Leicester, LE5 4LE.

2. What Information We Collect

2.1 Personal Information

Full name
Date of birth
Residential address
Email address and phone number
Medical history and health information
Payment information (processed securely via third-party)

2.2 Technical Data

IP address
Device type and browser
Usage and interaction data (e.g., pages visited)
Cookies (see our separate Cookie Policy)

3. How We Use Your Information

To provide and manage our pharmacy and prescribing services
To verify your identity and eligibility for treatment
To comply with regulatory and legal obligations
To communicate with you regarding orders and consultations
To improve our services and website

4. Legal Basis for Processing

We rely on the following legal bases to process your data:

Consent – for marketing communications and specific data uses
Contract – to deliver services you have requested
Legal obligation – for compliance with GPhC, CQC, and GDPR
Legitimate interest – to maintain service quality and security

5. Sharing Your Information

We only share your data when necessary and in line with GDPR regulations:

With GPhC-registered prescribers and pharmacists for clinical care
With couriers for order delivery
With identity verification services (e.g., LexisNexis)
With regulators and authorities if required by law

6. Data Retention

We retain your information only for as long as necessary for clinical, legal, and operational purposes. Typically:

Consultation and prescribing records – 8 years
Private prescription records – 2 years
Payment records – 6 years for tax compliance

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of data where legally permitted
Object to certain types of processing
Withdraw consent for marketing at any time

8. Data Security

We use SSL encryption, ISO27001-certified hosting, and role-based access controls. All staff receive mandatory information governance training and sign confidentiality agreements.

9. International Data Transfers

We store and process all personal data within the UK. We do not transfer your data outside the UK or EEA.

10. Contact Details

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Email: info@everydaymeds.co.uk

Phone: 07897887935

Data Protection Lead: Superintendent Pharmacist

11. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.