Complaints Procedure

Complaints Procedure

Last updated: May 2025

At EveryDayMeds, we strive to provide a professional, confidential, and high-quality service. If you are unhappy with any aspect of our service, we encourage you to let us know. Your feedback helps us improve and ensures patient safety and satisfaction.

1. How to Make a Complaint

You can make a complaint in any of the following ways:

  • By email: info@everydaymeds.co.uk
  • By post: EveryDayMeds, 54 Thurcaston Road, Leicester, LE4 5PF

We recommend including your order number (if applicable), a description of the issue, and your preferred method of contact.

2. What Happens Next

  • We will acknowledge your complaint within 2 working days.
  • We aim to fully investigate and respond within 10 working days.
  • If more time is needed, we will keep you updated on our progress.

3. Escalation

If you are not satisfied with our response, you can request that your complaint be escalated to the Superintendent Pharmacist for further review.

External Complaints Channels

If you feel your complaint has not been resolved satisfactorily, you may contact the appropriate regulatory body:

4. Our Commitment

  • We treat all complaints seriously and confidentially
  • No one will be discriminated against for raising a concern
  • We use all feedback to improve the quality and safety of our services

5. Contact Us

If you need support or guidance in submitting a complaint, please contact our support team using the details above.