Help Center

Each product page includes details on suitability and restrictions. For pharmacy or prescription-only medicines, a health questionnaire must be completed and reviewed.

Some products (e.g. prescription medicines) require review and approval by independent prescribers, while over-the-counter items can be purchased directly. 

For medicines, the pharmacy team checks your medical questionnaire, medical history, and current medications. For non-medicine items, the team ensures they’re safely packaged and dispatched.

All orders are dispatched from their UK-registered pharmacy using secure, trackable couriers. Items needing special handling (e.g. temperature-sensitive products) receive validated packaging.

For medicine side effects, stop using and contact your GP or NHS 111 immediately; you can also report via the MHRA Yellow Card. For non-medicinal issues (faulty, damaged, not as described), contact support to resolve per the returns policy. 

Delivery is available to all UK addresses. International shipping is not available at this time. 

• Royal Mail Special Delivery Guaranteed by 1pm – £14.95
• Royal Mail Tracked 24 – £4.95
• Royal Mail Tracked 48 – £3.95
• Royal Mail Tracked 48 (Free) – for orders £30 and above
• Temperature-sensitive items use insulated cold-chain packaging.

Typically processed and dispatched within 24–48 hours of approval and payment, though delays may occur on weekends, bank holidays, or if extra checks are needed.

Couriers will leave a delivery attempt notice. You may be able to rearrange delivery or pick up from a nearby depot, depending on the courier. 

Contact support within 3 days of expected delivery. They’ll investigate with the courier and may request photos. Replacements or refunds are issued when appropriate.

No—prescription-only and pharmacy medicines cannot be returned once dispensed unless they are faulty, damaged, or supplied incorrectly. Contact support within 3 days in such cases. 

You can cancel and return non-prescription (e.g., devices, supplements) within 14 days—as long as items are unopened, unused, and in original packaging. Return postage is at your expense unless the item is faulty.

Refunds are issued to your original payment method. They usually take 5–10 working days to arrive, depending on your bank. You'll get an email when your refund is processed.

Don’t return items to the pharmacy directly. Contact support first to get the correct return address and instructions via email.

Complaints can be made through the Complaints Procedure linked in the site footer (under “Complaints Procedure”). This details how you can raise concerns and how they’ll be handled.

Yes. Operated by OVIO LTD, a UK-based distance-selling pharmacy. Medicines are dispensed under supervision of a GPhC-registered pharmacist.

You must be 18 or older to use the service. You’re responsible for providing accurate information. 

Prices are in GBP, include VAT where applicable. Payment methods include secure debit and credit card options (and approved payment platforms). Orders are processed only after payment is complete.

Prescription orders cannot be cancelled once dispensed unless they’re incorrect or faulty. For non-medicinal items, you may cancel within the 14-day right to cancel period. 

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